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Not responding when downloading terrain data

NorthSouthNorthSouth Global Mapper UserPosts: 22Trusted User
edited September 2012 in Technical Support
I have recently found that when I try to download terrain data from the SRTM Worldwide Elevation Data source, the programme just hangs and eventually says "Not Responding". This seems to happen irrespective of the size of the area of data I am requesting. Is this a memory issue? Should I delete the cache? Will this retain all my existing workspace files? Thanks
NS

Comments

  • global_mapperglobal_mapper Administrator Posts: 17,238
    edited September 2012
    What version of Global Mapper are you using? The 'Not Responding' text just means that the program is busy, likely waiting on the server to provide the SRTM data. You can try clearing your cache, but if you have GM 13 or the v14 beta there is a new SRTM source that is hosted on globalmapper.com that tends to be much faster and is less likely to lock up.

    Let me know if I can be of further assistance.

    Thanks,

    Mike
    Global Mapper Guru
    gmsupport@bluemarblegeo.com
    http://www.globalmapper.com
  • NorthSouthNorthSouth Global Mapper User Posts: 22Trusted User
    edited September 2012
    Thanks Mike. I use 13.2. How do I access the alternative SRTM source?
  • global_mapperglobal_mapper Administrator Posts: 17,238
    edited September 2012
    It is under Terrain Data with the name 'SRTM Worldwide Elevation Data'. The old source is still there as well, just named 'Backup Source - SRTM Worldwide Elevation Data'.

    Thanks,

    Mike
    Global Mapper Guru
    gmsupport@bluemarblegeo.com
    http://www.globalmapper.com
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