Error finding address Status Code 503

Matt
Matt Global Mapper UserTrusted User
edited December 2012 in Bug Report
Is something going on with searching by address for the downloadable data? Last few days I have been getting Error Code 503. I've tried it with GM 11, 12 and 13. Same error for each.

Comments

  • global_mapper
    global_mapper Administrator
    edited September 2011
    Matt,

    It was doing that early last week too. The problem with the server was eventually fixed, so I would assume this problem will fix itself soon too.

    Thanks,

    Mike
    Global Mapper Support
    support@globalmapper.com
  • Matt
    Matt Global Mapper User Trusted User
    edited October 2011
    Any other ideas? Searching by address still not working. GM says
    Error finding address
    (then it lists the address)
    Address search query failed with status code 503
    AddressFinder.cpp -417
    Version v 13.00

    Again, I get the same error with 11, 12 and 13.
  • global_mapper
    global_mapper Administrator
    edited October 2011
    Matt,

    I added support for a new address search to v12 and v13 builds so you can get this fixed for those versions. Seems the old server isn't coming back up. I have placed a new build at http://www.globalmapper.com/global_mapper13.zip with the change for you to try. Simply download that file and extract the contents into your existing v13.xx installation folder to give it a try. If you are using the 64-bit v13 version there is a new build at http://www.globalmapper.com/global_mapper13_64bit.zip .

    I have placed a new build at http://www.globalmapper.com/global_mapper12.zip with the change for you to try. Simply download that file and extract the contents into your existing v12.xx installation folder to give it a try. If you are using the 64-bit v12 version there is a new build at http://www.globalmapper.com/global_mapper12_64bit.zip .

    Thanks,

    Mike
    Global Mapper Support
    support@globalmapper.com
  • Matt
    Matt Global Mapper User Trusted User
    edited October 2011
    Thanks, that worked.
  • EricGagne
    EricGagne Global Mapper User Trusted User
    edited October 2011
    I'm having the same problem tonight and I don't know if it's a bug in GM or a problem with the server. I'm getting the error whenever I search a city name that contains a quote but other than that it works fine.

    Error downloading file.
Download of [url]http://local.yahooapis.com/MapsService/V1/geocode?appid=YD-2CW17vE_JX2RBTAil9vgRX2QkeerGBZPbc7_wMw-&location=L'islet,+quebec[/url] failed with status code 503.

<?xml version="1.0" encoding="UTF-8"?>
<Error xmlns="urn:yahoo:api">
		The following errors were detected:
		<Message>backend fetch error 404</Message>
</Error>
<!-- ws03.ydn.ac4.yahoo.com uncompressed/chunked Fri Oct 28 19:32:17 PDT 2011 -->

WebUtils.cpp - 636
Version: v13.00
Build Time: Oct 17 2011 11:55:09
  • global_mapper
    global_mapper Administrator
    edited October 2011
    What is the specific city name that you are searching on? I might just need to fix up what you are providing before I send it along.

    Thanks,

    Mike
    Global Mapper Support
    support@globalmapper.com
  • EricGagne
    EricGagne Global Mapper User Trusted User
    edited October 2011
    I tried 3 different ones

    L'Islet,Qc
    L'Ascension,Qc
    L'Annonciation,Qc

    Maybe the API requires quotes to be passed as " ?
  • global_mapper
    global_mapper Administrator
    edited October 2011
    I updated the address search so that apostrophes are ok. I have placed a new build at http://www.globalmapper.com/global_mapper13.zip with the change for you to try. Simply download that file and extract the contents into your existing v13.xx installation folder to give it a try. If you are using the 64-bit v13 version there is a new build at http://www.globalmapper.com/global_mapper13_64bit.zip .

    Let me know if I can be of further assistance.

    Thanks,

    Mike
    Global Mapper Support
    support@globalmapper.com
  • EricGagne
    EricGagne Global Mapper User Trusted User
    edited October 2011
    Thanks a lot Mike and kudos to you for the quality of your support.
  • sgustems
    sgustems Global Mapper User
    edited January 2012
    Mike, I've been having this same problem with V 11.01. I have been so busy that I had all but given up until I found this thread.

    Address search query failed with status code 503
    AddressFinder.cpp -420
    Version v 11.01
    Build Time Jan 11 2010

    Do you have a fix for me?

    Thanks,

    -Steve
  • global_mapper
    global_mapper Administrator
    edited January 2012
    Steve,

    There is also an updated v11 build with a fix. You first need to install the last official v11 release from the appropriate link below:

    32-bit: http://www.globalmapper.com/global_mapper11_setup.exe
    64-bit: http://www.globalmapper.com/global_mapper11_setup_64bit.exe

    Then apply the patch over that. I have placed a new build at http://www.globalmapper.com/global_mapper11.zip with the change for you to try. Simply download that file and extract the contents into your existing v11.xx installation folder to give it a try. If you are using the 64-bit v11 version there is a new build at http://www.globalmapper.com/global_mapper11_64bit.zip .

    Thanks,

    Mike
    Global Mapper Guru
    gmsupport@bluemarblegeo.com
    http://www.globalmapper.com
  • alfredo
    alfredo Global Mapper User
    edited July 2012
    Again error Code 503
    error.JPG
  • global_mapper
    global_mapper Administrator
    edited July 2012
    The NASA/JPL server that hosts the SRTM, ASTER GDEM, Landsat, and 1-arc-second NED (but not the 1/3rd arc second, which we host directly) went down a few days ago. Hopefully they will have it back up soon, but we haven't been able to get ahold of anyone there yet for a confirmation of what is happening or when the server will be back up.

    Thanks,

    Mike
    Global Mapper Guru
    gmsupport@bluemarblegeo.com
    http://www.globalmapper.com
  • digitalaviator
    digitalaviator Global Mapper User Trusted User
    edited December 2012
    Thanks so much Mike, this has helped yet again...

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