Strange 3D View Corruption Due to Graphics Drivers Maybe?

jd2adams

Hey Global Mapper Community:

It has been about three months since I looked at lidar data in 3D View on my laptop and something is not right today. Please see the inserted screen grabs.

3D View is corrupted with what appears to be tiles in the wrong places and some sort of strut structures in places.

I have a Dell 7680 Precision laptop with NVIDIA RTX 2000 Ada GPU.

I did update drivers this weekend installing Intel gfx_win_101.6734 from Dell's driver download site and NVIDIA driver 572.83 Production Branch from NVIDIA's site.

Anyone have thoughts I should do?

I am heading to Intel's site now and check for an update UHD driver.

jd2adams

Sorry for posting this in Announcements and New. Can someone move this Technical Support?

Thank You.

bmg_mike

Hello,

Can you forward this on to Global Mapper support at geohelp@bluemarblegeo.com ?

Also, assuming you are licensed for it, can you install Global Mapper 26.1 and see if that has the same issue?

Thanks,

Mike

Global Mapper Guru

jd2adams

Hi Mike. Thank you.

Sorry I should have elaborated ... what triggered this was I had just installed 26.1.2 b041525 and preparing for field work this week at Saratoga National Historical Park when I noticed this problem. So yes the problem is the same in 26.1.2 b041525. I still had 26.0.2 b121824 installed and found the problem in that older version also.

I will send this to GM support later tonight.

bmg_mike

Thanks for the additional information. Since the problem just appeared in older GM (26.0.2) and the latest (26.1.2), it does sound like the video driver update is likely the cause.

If you can send a sample file that shows the issue to geohelp@bluemarblegeo.com our 3D developers might have some idea of what might cause a display like that.

Thanks,

Mike

Global Mapper Guru

DerrickW

I'm experiencing the same thing in the newest release. Seems to be zoom level dependent. Screen record/gamebar isn't working for me, but here's a few screenshots as I zoom in

DerrickW

DerrickW

Update - Issue was resolved by rolling back graphics card drivers, on the recommendation of Tad from Blue Marble.

I had Nvidia drivers from December 2024 originally. Odd 3d display was happening with those. Updated drivers to current and I still had the same issue. Rolled drivers back to 6/10/2024 (see screenshot) and everything is working as expected now.

mbfg80

Hello,

Just to contribute to this issue, facing the same problem with the latest driver:

in another application that uses opengl 3d display ( works ok) there are no issues:

Windows 11 Pro for Workstations 26100.4484 24H2 , 2x nvidia RTX-A4500 , R570 U6 (573.42) 2025-June-17.

We are licensed to Globalmapper 26.1 Pro.

Thanks.

BMG_Amanda

Thank you for reporting this issue and including your driver information. It has been added to the existing bug ticket GM-19689.

For now, the handful of other users who have written in about similar display issues in the 3D viewer were able to resolve it by reverting back to previous drivers. In particular, the drivers from January 2025 seem to avoid this issue.

Happy Mapping,

Amanda

mbfg80

Hello BMG_Amanda,

Unfortunatelly we tried several nvidia drivers backward but all had the same issue. We did not found any working one. Can You please post a driver version for RTX-A4500 that has no issues with the 3d rendering? We will try it and report back.

Thank You.

jd2adams

Hello mbfg80:

I have not tested yet but have your tried a daily build of Global Mapper:

https://www.bluemarblegeo.com/products/global-mapper-daily-builds.php

Joe from Denver

BMG_Amanda

Some users have reported luck with driver 552.22 from nvidias website, but it seems that the success of this depends on your card.

Hopefully this works, please let us know.

Amanda

jd2adams

Hey Everyone:

FYI ... I just submitted a new support request for this problem. I just installed and tested Global Mapper 26.2 Beta with the latest NVIDIA driver for my Quadro RTX 5000 card. This problem continues to be exactly the same. I let them know trying an older version NVIDIA driver is not an option for my office. Our security vulnerability monitoring system regularly requires us to install the latest NVIDIA drivers.

FYI ... I am testing with this USGS 3DEP lidar tile:

https://rockyweb.usgs.gov/vdelivery/Datasets/Staged/Elevation/LPC/Projects/CO_DRCOG_2020_B20/CO_DRCOG_2_2020/LAZ/USGS_LPC_CO_DRCOG_2020_B20_w0489n4395.laz

Here is an NVIDIA Information Report

NVIDIA System Information 09-12-2025 09-44-31.txt

Joe in Denver, Colorado

jd2adams

Update ... Blue Marble got back to me ... they are looking into the problem but don't have a timeline for a fix. Here is the full reply:

====================================

Hello Joe and thank you for writing in, 

I unfortunately do not have any timeline to give, what I can say at this point is that it is being looked into. The other alternative for the time being if reverting graphics drivers isn't an option is to run integrated graphics while using Global Mapper. There is a simple way to do this so that only Global Mapper runs that way:

1. Go to your windows search bar, type settings, and launch the settings app

2. go to system>display>graphics and you should see a screen that looks like this 

If Global Mapper is not in that list you can add it by clicking on the "add desktop app" and navigate to it at C:\Program Files\GlobalMapper26.1_64bit\global_mapper.exe. That should add the program and then you can click on the dropdown to choose which display adapter the program uses. 

I realize this is not ideal and I wish I could give you something more concrete but the issue is being looked into. I have made your voice known to the people I can. 

Thank you for your patience

=========================================================

BMG_Gus

Hello everyone,

Thank you all for your patience! A fix for this issue (GM-19689) has been included in the latest release build.

Download Linked Here.

Please update to the latest NVIDIA graphics driver.

Please reach out to geohelp@bluemarblegeo.com if you run into any issues with the new build.

Regards,

Gus