Maybe not a software suggestion, but a billing one
So disclaimer here, old semi retired curmudgeon here. Still on V19 but about to go to 22/23.
Long ago when the earth was still cooling (and Global Mapper reliably showed same), members here got a discount and purchasing was straightforward, and of course, less expensive (I know...see above under 'curmudgeon').
I tried to renew online. Price has gone up. OK. Discount code no longer offered. Well, OK. Credit card convenience fee, of 4%. Hmmm.. That's not really a thing in my province, so I looked up the practice in the US. It's allowed, but it's the lower of 4% or what the credit card issuer charges. Last I checked, my credit card charges everyone 2.4%. Maybe I missed that along the way too. So I called Visa. Nope. 2.4% was the answer.
Now, 4% doesn't seem like a lot, until you throw in exchange rate and watch the price go north of $700 in my local currency. Add in retirement budgets, you get the picture.
So I contacted Global Mapper. Nice people, always. This was no different. Their approach was to offer alternatives. I don't need to use a credit card, I can use a wire transfer or a cheque. Well, cheque might work, let's see about wire. I can send it for free, but I can't control handling fees after it leaves Canada. Global Mapper will charge me whatever comes their way. So I may get a hefty charge in US dollars, or not, no way of knowing. Or, I can pay $35 US up front as a one time, coverall amount. $35 USD = 6.3%!
Now clearly one can argue that after paying $549 for software, $35 is nickels and dimes and that would be exactly right. My question is, why extract these nickels and dimes from the users? Most other vendors don't do this. In fact, in the past year, it's been only this one transaction that I've seen it done.
I know this is policy from somewhere up the food chain and really want to be fair to the front line staff who try to make it work every day and respond to emails within minutes. Please don't take this as a poke at you. I hope to renew. But first, I think I need to get my BP back into 3 digits. I'd make some comment about pulling my hair out, but thanks to my pandemic haircutting strategy, that would actually be an improvement....
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