V20 Panasonic toughbook not starting . crashing. no toolbar

Hi ,

our I.T. installed V20.1.2, a handful of our toughbooks have been having issues.

on startup we receive the error listed below;

then on OK the program continues to load up, but then shows no toolbars at all just the menus. when trying to use a menu item it crashes.

I have contacted blue marble about this, but apparently they have not encountered this before.

The error:


Error handling windows message 1 in main window (WPARAM = 0x00000000, LPARAM = 000000000014E670)
Read access violation at data address 0x000000000000000A,
program address 0x00000001409B3549.

Version: v20.1.2 (5) (64-bit)
Build Time: Jul 11 2019 17:00:46
Thread: Main UI Thread


Stack Trace:
00000001409B3549 (global_mapper)
0000000140702757 (global_mapper)
0000000140705C5A (global_mapper)
00007FFA5F7CF690 (mfc140)
00000001407047C7 (global_mapper)
00007FFA5F7CF21E (mfc140)
00007FFA5F7CC3DC (mfc140)
00007FFA5F7CC7B4 (mfc140)
00007FFA5F65E6C1 (mfc140)
00007FFAA7A11C24 (USER32)
00007FFAA7A11917 (USER32)
00007FFAA7A24A92 (USER32)
00007FFAAA3F9C24 (ntdll)
00007FFAA75F1F44 (win32u)
00007FFAA7A0CEE1 (USER32)
... (17 Additional Stack Items Hidden)

Windows 10 Enterprise 2016 LTSB (64-bit) Memory: 3,481,038,848 of 8,473,882,624 available, GDI Usage: 92 GDI (Peak 97), 52 User (Peak 56)



Best Answer

  • bmg_bobbmg_bob Global Mapper Programmer Posts: 2,069
    Answer ✓
    Hello,

    What are the specs for your toughbooks?
    What operating system is running?
    Did these computers have an earlier version of Global Mapper installed? If so, did you try uninstalling the old version and deleting the Global Mapper registry key (HKEY_CURRENT_USER\Software\Global Mapper) before installing the new version? (Note that it is not generally required that you do so, but depending on how old the previous version was, it is possible that there could be problems related to how Windows stores toolbar placement information.)

    Cheers,
    Bob

Answers

  • EnzoTTEnzoTT Posts: 3

    Nice! working!

    my steps:

    1. Turn off company sanctioned installer
    2. uninstall with cleaner
    3. cleaner the reg
    4. conduct as bmg_bob suggested and remove reg key
    5. restart
    6. download and install via the blue marble website ( not the company installer)
    7. ask the company IT for the licencing server as I had removed it in my blind surgery.

    Cheers, thanks for the help, no V21 is out...


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