Unable to checkout licence.......

Golfgraffix

I have all of a sudden gotten this error

Unable to checkout licence, HOSTID does not match licence.

I can now only open in trial mode. Nothing on the PC has changed. I need a fix ASAP, i need to export out some files today.

I am running 13.2.2 64bit

John

global_mapper

John,

Did you disable any network adapter or switch to any kind of wireless adapter? The license matching to a host ID wasn't nearly as forgiving of minor changes in hardware in v13 as in later versions. What is reported as your machine ID now? You might also email authorize@bluemarblegeo.com to get licensing help.

For immediate exports you can also get the trial v15.1 from Global Mapper Downloads and request a trial license from the registration dialog, then do your exports in that. If you email geohelp@bluemarblegeo.com we can also provide a trial that allows more exports if you hit the free trial limit while we work out your other licensing issue.

Thanks,

Mike
Global Mapper Guru
geohelp@bluemarblegeo.com
Blue Marble Geographics for Coordinate Conversion, Image Reprojection and Vector Translation

Golfgraffix

global_mapper wrote:

For immediate exports you can also get the trial v15.1 from Global Mapper Downloads and request a trial license from the registration dialog, then do your exports in that. If you email geohelp@bluemarblegeo.com we can also provide a trial that allows more exports if you hit the free trial limit while we work out your other licensing issue.

Thanks,

Mike
Global Mapper Guru
geohelp@bluemarblegeo.com
Blue Marble Geographics for Coordinate Conversion, Image Reprojection and Vector Translation

Hi Mike

i did have a the wifi disabled but resetting it made no difference, it is probably time to upgrade anyway, v13 seems to have a lot if dead WMS.

What are the upgrade steps from 13 to 15 and price ?

John

global_mapper

John,

If you shoot an email to gmorders@bluemarblegeo.com they can provide you with the details to upgrade from v13 to v15. There are a lot more active online layers in v15.

If you email geohelp@bluemarblegeo.com with your machine ID we could also provide you with a fully unlocked trial until the main sales staff is back on Tuesday after the holiday weekend to help with a v13-v15 upgrade order.

Thanks,

Mike
Global Mapper Guru
geohelp@bluemarblegeo.com
Blue Marble Geographics for Coordinate Conversion, Image Reprojection and Vector Translation

Golfgraffix

Mike can you help me, I have rang many times and no reply from email.

J

Golfgraffix

Mike

I am now on v15 and this is still happening. I work between the office and home so i am on wired and wireless connections. This is starting to be a problem. I now have 3 hours of work that i cant do until i get a fix.

can you please explain why this is happening, surely the software can handle when a network adapter is switched off and on, if it cant then it needs to be fixed.

John

global_mapper

John,

Are you actually turning off the built-in network adapter when you switch to the wireless one? GM v15 (and most applications that use Flex licensing) use the MAC address of the built-in network adapter found on pretty much all machines to create node-locked licenses. You can switch to using another network adapter, but you can't completely turn off the built-in one otherwise it doesn't appear to exist and your machine then looks like a different one so the node-locked license doesn't work anymore.

There shouldn't be any issues with keeping it enabled even when actually using something else for network access.

Thanks,

Mike
Global Mapper Guru
geohelp@bluemarblegeo.com
Blue Marble Geographics for Coordinate Conversion, Image Reprojection and Vector Translation

thien76

I'm running 24.1 and have the same issue. I'm working from home and office. Have you resolve this yet?